Here are 8 ITSM strategies with a business-ready flow that can improve your team’s velocity. Read them and check what improvements you can make in your organization with little effort. You’ll discover insights, best practices, and read...
If you have worked in a larger company you probably have noticed that escalation between the different support tiers cause a lot of problems. Perhaps you even notice this in medium or even small companies as well. The reason for this i...
Using a time tracker app or just the built-in Jira feature, time tracking has become popular in Jira. This feature allows precise measurement of work for outsourced projects, streamlining tasks for finance teams by making budget alloca...
I currently own two websites, atlasstic.com and jimiwikman.se. and I want to set up support for both of them. I don't want to spend a lot of money doing so, as I have other things to sink my money in, like hosting for example. So I wan...
I remember when I first saw Insight in the Riada office and I was blown away by the potential. When Insight was split off into Mindville later I thought that Insight would take off like a rocket. And it did so well that Atlassian event...
Atlassian has just released their new product called Jira Product Discovery in Beta. It is a new project type in Jira Software, just like Jira Work Management, and sadly it is equally a bit lackluster when it comes to functionality. It...
Back in December 2021 Atlassian announced that there would be some changes coming to Epics and in April we learned that Epics would see an update to how Jira manage Epic Name and Epic Summary. What does all this mean, and when can you ...
Related information has been used on written content since it's inception, and now Confluence is adding functionality for this as well. It is a feature that not always is welcome, however, but don't worry, you get plenty of control to ...
In the last few years, Jira have moved more and more towards JIRA project isolation. This is causing problems for companies that are working collaborative across multiple JIRA projects, and it is becoming increasingly difficult to use ...
Atlassian announced yesterday that they have acquired the small California based company Percept.ai, a company that focuses on AI technology to automize support flows, in quite impressive ways. This will strengthen the tool set of Jira...
