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Jira Service Management Fundamentals

Jimi Wikman
Local Events

In this free 1-hour webinar, Expium's Atlassian Certified Experts provide an overview of Atlassian's high velocity ITSM solution, Jira Service Management. The webinar will cover customer portals and connecting service agents to Dev & IT Ops teams within the highly collaborative Atlassian tools.

In this free 1-hour webinar, Expium's Atlassian Certified Experts provide an overview of Atlassian's high velocity ITSM solution, Jira Service Management. The webinar will cover customer portals and connecting service agents to Dev & IT Ops teams within the highly collaborative Atlassian tools.

Outline:
• Intro to JSM, Help Center walkthrough
• Submit tickets as a customer
• Work tickets as an agent
• Manage the project as a project admin

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