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Jira Service Management for ITSM

Jimi Wikman
Local Events

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In this free 1-hour advanced webinar, Expium's Atlassian Certified Experts demonstrate Atlassian’s full suite of ITSM tools. Observe case studies for incident management, change management, service management, and asset management using Opsgenie, Bitbucket, Statuspage and Insight in collaboration with Jira Service Management.

Outline:
• Builds off JSM Fundamentals
• Takes an in-depth look at Service Request Management
• Incident Management, Change Management, and Problem Management
• Shows integration with Insight, Opsgenie, and Statuspage
• Shows deployment management with bitbucket for Change requests, Incidents, and Problems

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