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ACE-LA: How to create outstanding customer support experiences with JSM


Event details


One hour practical knowledge about how to create outstanding customer support experience with JSM.
Reserve your spot for free:   https://bit.ly/3je3TUv
Discover how:
  • create a good copy for portal configuration (request type names, descriptions, etc.)
  • build a knowledge base with Confluence
  • create effective updates for portal users
  • switch from ‘out-of-the-box’ ‘to a self-service portal?
  • prepare agents’ teams to work with customers (internal and external)
Also you have a chance to learn what agent attitudes are most effective and how to prepare templates for agents that work.


Krzysztof Skoropada

Chris is an entrepreneur, CEO, and Co-founder of Appsvio with over 10 years of experience in the Atlassian Ecosystem. Creator of many apps on the Marketplace, you probably know. Being a huge Jira and Jira Service Management enthusiast helps him shape ideas into apps with users in mind and high-tech solutions. During his Atlassian journey, he constantly discovers new solutions to make Jira Service Management more effective. Besides Jira life, Ski and hiking lover – in the best-case scenario with dumplings at lunch.
Kate is a Jira Service Management enthusiast and expert. As a Co-founder and Chief Product Officer at Appsvio, she oversees app development with a primary focus on improving the overall experience with JSM. She deals with products from the beginning, which means ideas through research and cooperation with our developers to the release. Her primary focus is the products’ growth to meet users’ needs. She eagerly shares her experience and knowledge with the Atlassian community. Kate loves discovering new places in her spare time, especially while jogging or hiking in the mountains.

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