cloud changes Atlassian Cloud changes Oct 3 to Oct 10, 2022

[Jimi Wikman]

Atlassian Cloud

Your cloud-hosted products are supported by the Atlassian Cloud platform. This section usually includes changes related to multiple Atlassian Cloud products, site administration, and user management.

Find content across multiple Atlassian products

Search across the products you have access to in Atlas (currently in beta), Confluence, Jira Work Management, and Trello.

To search across products:

1. Open search in Atlas (beta), Confluence, Jira Work Management, or Trello.
2. Select the tab of the other product you'd like to search within.

Control your workflow more easily by connecting one or more identity providers

We’re giving you the ability to manage a variety of business and information security requirements. You’ll now have the flexibility to connect more than one identity provider to your Atlassian organization. We also simplified the workflow for managing user authentication and provisioning. You can now do it from one place.

You now have two types of directories for managing users in your organization: a local directory and an identity provider directory. The key changes are:

• We moved user login and sync to the new Identity providers screen
• You have two authentication policies by default: one for your local directory and one for your identity provider
• We automatically associate your domain’s user accounts with a linked directory.

Learn more about identity providers

To see your identity provider directory, go to admin.atlassian.com > Security > Identity providers.

G Suite becomes Google Workspace

We’re changing G Suite in your organization administration by:
Renaming G Suite to Google Workspace in the product and support documents, 
Moving G Suite to the new Identity providers screen,
And giving you two authentication policies out-of-the-box: one for your local directory and one for your identity provider.

Learn more about Google Workspace

 

Jira platform

Changes in this section usually apply to all Jira products. We'll tell you in the change description if something is only for a specific Jira product.

New finance template for company-managed projects

 

The Finance service management template provides teams with a central place to field queries, and triage and manage budget, spend, and other finance requests.

New request type configuration experience

Configure your request forms with ease, using a fresh drag and drop experience!

Learn how to configure your request types.

Bug fixes to team-managed issues in backlog

This bug fix corrects unexpected behavior with issues in team-managed projects. Bug fix details:

• Team-managed epics and base-level issues on company-managed backlogs will render the same way as issues from company-managed projects.

• Team-managed base-level issues now show in the backlog (previously they were not included).

• Team-managed base-level issues are displayed in the same way as company-managed base-level issues. Previously, team-managed base level issues with a parent were displayed in the same way as subtasks.

Advanced Roadmaps: Create a label from your timeline

Oh, how the times are changing: you can now create labels as you plan from your Advanced Roadmaps timeline! Previously, you had to create the label on your Jira issue, but not anymore.

 

Type the name of your new label into the Label column on your plan, and select [text](New label) from the dropdown that appears (as shown in the picture below).

 

Note: you'll need to save your changes using the Review changes button for it to show on your Jira issues.

Issue view: Maximum number of displayed child issues increased to 500

We heard feedback that some of you needed to display more than 100 child issues on an issue. That's why we're increasing the maximum number of child issues you can see from an issue to 500. You can still have more than 500 child issues, but you'll have to view them in search.

Add status while creating an issue

You can now select the status of an issue while you're creating it. For example, you could make an issue with the "in progress" status.

When selecting the status of an issue while creating it, you'll only be able to select statuses that don't have screens, actions, rules, validations or conditions in your workflow.

Allow all licensed users to view and edit the contents of an Insight custom field

We've simplified the permissions for the Insight custom field so that you can leverage it across Jira Software, Jira Service Management, Jira Work Management, and your portals.

Portal users already have temporary "Object Schema User" roles so they can view and select objects in the Insight custom field when they appear in the portal. Now, Jira Software, JSM, and JSW users will also have temporary "Object Schema User" roles that allow them to view and edit the contents of an Insight custom field within issues where they already have existing edit permissions.

These roles will not count towards the total number of users on your license.

Preview smart links by hovering over them

You no longer need to open another tab to see what’s behind a smart link! Now preview smart links, including links to other issues or Confluence pages, by just hovering over them. To try it out, go to an issue with a smart link and hover over it.

Issue view: More information about your links

Get more information about your Confluence pages and Web links without going to another page. From the issue view, you can now learn more about your links, like when their content was last updated, whether they're restricted, and their assignees and statuses.

Full-width preview of embedded smart links

We’re giving you more options to interact with smart links without leaving Jira. With this update, preview links will now open in full-width mode, reducing the need to open a new tab or window.

To preview embedded smart links in full-width mode:

1. Hover over a smart link and select Preview.
2. The preview will display in full-width mode.

Site Import migration: New dropdown menu to select migration stage

Site Import allows you to import Jira Server backup files to migrate from Jira Server to Cloud. We’ve updated the page where you run your import. The new page has an optional dropdown menu to select a migration stage: Test or Production. Selecting a migration stage will help us collect insights about your data so we can make Site Import more reliable.

System dashboards will now be named default dashboards

We’re aligning our terminology for default dashboards. Some Jira sites had theirs named ‘System dashboard’; others had theirs named ‘Default dashboard’. To make sure we’re using the same terminology for everyone, we’ll be calling the dashboard that comes with every Jira site ‘Default dashboard’ from now on.

Learn more about configuring default dashboards.

Automation: Secure headers for outgoing web requests

You can now hide header values that are sent in outgoing web requests in Jira automation. To do this, select the Hidden checkbox when configuring the Send web request action.

1. Create or edit an automation rule.
2. Select the Send web request action.
3. When configuring headers, select the Hidden checkbox.

Learn more about the Send web request action.

 

Jira Software

Set your own branch name format when you create branches from Jira using the git command

 

If you use the git branch command to create branches via the Jira issue view, you can now update your default branch name format. This means you can set your preferred branch name style, then create and checkout branches by copying the git command from your Jira issues.

To update your branch name format:

1. Navigate to a Jira issue.
2. In the Development panel, select Create branch.
3. Select the settings icon next to GIT CREATE & CHECKOUT A NEW BRANCH.
4. Select the fields you want to add to your new branch name format. You must include the issue key to link your branch and build info to Jira.
5. Select Save.

Move data between sites with cloud-to-cloud migration

We're introducing cloud-to-cloud migration to make it easier for you to move users and projects from one cloud site to another. Cloud-to-cloud migration can help you combine data between two or more cloud sites, split a cloud site into multiple cloud sites, duplicate a cloud site, or move specific projects from one cloud site to another.

Org and site admins can access this feature by logging in to the cloud site you want to move your users and projects from, then going to Settings > System > Migrate cloud site.

New Project Create Screen(T4J)

Creating projects in Jira is now simpler with our new template library. Browse templates across the Jira products you own, with additional information to assist you in finding the template that best fits the way your team works.

Additionally, we’ve renamed our project types (next-gen and classic) to make them clearer and more descriptive:

• Next-gen projects are now named team-managed projects. The functionality itself remains the same and continues to be ideal for independent teams who want to control their own working processes and practices in a self-contained space.

• Classic projects are now named  company-managed projects. Setup and maintained by Jira admins, company-managed projects remain the best choice for teams who want to work with other teams across many projects in a standard way, such as sharing a workflow.

Team-managed projects: Custom filters for your board and backlog

We’ve introduced custom filters to help you find issues in a busy board and backlog. Powered by Jira Query Language (JQL), project admins can now create saved and reusable search terms to quickly find relevant issues.

Learn more about custom filters in team-managed projects

To get started with custom filters:

1. From your team-managed project, go to Project settings > Board > Custom filters.
2. Create your first custom filter using JQL. If this is your first time using JQL, select ? in the top navigation bar to learn the basics.

Jira Insights: Settings enabled

Settings are now enabled for Insights. You can easily set the insights you'd like to see on the panel.

How to configure your insight settings:

1. Open the Insights panel and select the settings icon
2. All insights are enabled by default,
   a) select the toggle to disable the insights you don't want to view on the panel
   b) you can change this at any time by coming back to this page and setting the toggle to enable if you want an insight to be visible on the board's insights panel again.

Team-managed projects: Mark an issue’s most important details

Add required fields to ensure that newly created issues contain all the details you need.

1. From your team-managed project, go to Project settings > Issue types, then select the issue type you want to edit.
2. Select the Required checkbox for any fields you want to make mandatory.
3. Select Save changes to update the issue type.

Once saved, new issues of that type can’t be created unless the required field is filled out.

Team-managed projects: Run multiple active sprints at the same time

Use parallel sprints when your scrum team needs to divide and conquer. Additional sprints can now be started and completed independently, while working from the same backlog.

To run a parallel sprint:

1. Go to the backlog in your team-managed project.
2. Select Start sprint while a sprint is already in progress.

Before this change, Start sprint could only be selected if no other sprint was in progress. Now, this option is always available so your team can run multiple active sprints at the same time.

Add links to a version with the new Related work feature

We've made an exciting change to the Releases experience in Jira Software. You can now add links to a version using the new Related work feature!

This feature allows you to link documents, dashboards, and any other work to your version, so your team members and stakeholders can easily find release-related items. For example, you might add links to release notes, analytics dashboards, design specifications, and relevant support documentation.

Here’s how to add links to a version:

1. Log in to your Jira Software project.
2. Select Releases from the side menu, then select a version.
3. Select Add in the Related work section.
4. Enter the URL for the work you want to link.
5. Add a description (this step is optional).
6. Select a category and save.

Links will be displayed in the Related work section on the version’s release page.

Edit an issue's summary straight from the backlog

You can now edit an issue's summary straight from the backlog. You no longer need to open an issue to edit the summary.

Edit an issue's epic straight from the backlog

You can now edit an issue's epic straight from the backlog. That includes adding an epic to your issue, changing the epic your issue is assigned to, or removing your issue from an epic. You no longer need to open an issue to edit its epic.

View your team's feature flags in the Releases hub

If you've connected a feature management tool like LaunchDarkly or Split to your Jira Software project, you can now view feature flag information in the Releases hub!

When viewing a version, you'll now see a Feature flag column in the Issues table. If an issue has a feature flag linked to it, this new column will show a flag icon and a rollout percentage. If there's more than one feature flag linked to an issue, the Feature flag column will show the flag icon and the total number of flags linked to the issue. Hover over the icon to view more details, or select the table cell to view the details of all the flags linked to the issue.

You must install and configure a feature management app on your Jira Software instance before you can view feature flag information on the Releases hub (only project admins can install apps). Learn more about integrating with feature flags.

To get started:

• Log in to your Jira Software project.
• Select Releases from the side menu.
• Select a version and scroll down to the Issues table.
• If any of the issues in your version have feature flags linked to them, you'll see this information displayed in the Feature flag column.

New look for sharing feedback in Jira

We made a slight change to Jira's Feedback Collector for a more consistent experience.

To check it out, navigate to the Roadmap view and select Give feedback.

Company-managed projects: Agile insight reports now support epic renaming

When you rename the default level one issue (epic) to something else, the change will be visible in your insights reports. All the places where "epic" is used will now be replaced by the name you've renamed it to.

Select Reports on the side panel to see the change appear in all relevant places.

Insights: Behaviour upgrade for the insight settings button

For a quicker and smoother experience, you will no longer get a full page refresh when you select the Insights settings button. You will now go to the Insight settings page straight away.

Simply select the Insight settings button on the Insights panel to check it out.

 

Jira Service Management

Jira Service Desk is now Jira Service Management! We’re in the process of rolling out some exciting new features for all users. Learn more about these new features.

New marketing template for company-managed projects

The Marketing service management template provides teams with a central place to collect, prioritize, and assign incoming marketing requests, and streamline collaboration with stakeholders, producers, and approvers. Customized request types and form templates collect the information you need to get the job done, and workflows help you stay on top of progress.

New analytics template for company-managed projects

The Analytics service management template provides teams with a central place to capture, triage, and manage analytics and data requests. Collect all the details you need using tailored request types and form templates, so your team can focus on providing insights that guide business decisions.

Simplified object schema configuration and streamlined importing

Configuring an object schema is now streamlined and simplified. When configuring an object schema, you can create new reference types and statuses by selecting Create a reference or Create a status.

We’ve also simplified how imports are created. To create a new import, select Create import, select your import type, and then select Create. Object types and attributes will be automatically created for you.

On the other hand, if you’d like to create object types and attributes manually, you can turn off Automatically create object types and attributes and map your object types and attributes yourself.

Finally, Process Results has been moved into the Imports tab, where you can see the history of your completed imports by selecting View history.

Learn more about importing objects into Jira Service Management.

 

Forms: Get the information you need, when you need it

Forms use conditional logic to dynamically show or hide fields, and can include headings, tables, and rich formatting. Use forms in your portal to gather information when a request is raised, or 
add forms to existing issues to gather new information as it’s needed.

We're rolling out forms slowly, so keep an eye out under Project settings (or Service project settings in team-managed projects) for Forms in the navigation on the left.

Learn more about forms in Jira Service Management.

 

Introducing Microsoft Teams for incident collaboration (early access)

Collaborate with your team by creating chats and meetings in Microsoft Teams directly from an incident in Jira Service Management. To create a chat or meeting, go to an incident and select the Create chat or meeting button next to the Microsoft Teams field in the Details section.

After creating a chat or meeting, you can:

• invite responders to join your chat and meeting
• view all incident details in the chat and meeting
• update the incident priority, assign the incident to yourself, add an internal note, and send a reply to the customer from Microsoft Teams.

Learn how to connect Microsoft Teams to your service project.

Get early access to start creating chats and meetings in Microsoft Teams for incidents in Jira Service Management. Sign up now to get early access.

See request type fields while creating an issue

In company-managed service projects, after selecting Create and selecting a request type you'll now see request type fields instead of all available fields. This ensures that agents have the right information they need to complete their tasks.

We recommend selecting a request type for all of your issues (except tasks and sub-tasks). Request types allow issues to appear in the portal, use work categories, and access a range of other Jira Service Management features. Learn more about using request types in Jira Service Management.

Create help topics to let customers find what they need faster

A topic lets you group request forms and knowledge base articles from across portals. You can create topics in your help center to help your customers find the relevant resources or request forms they need faster and improve self-service.

For example, you could create a topic called ‘New hire basics’ to bring together all help resources that a new hire would need. New hires who come to your help center can then get all the information and help they need under one topic, without having to keep track of which team’s portal to go to.

Learn how to create and manage topics in your help center.

New templates and department capture for team-managed projects

We've introduced a General Service Management for Business template and a General Service Management for IT template for team-managed projects. These templates replace the General Service Management template.

We've also introduced a department capture field during project creation for team-managed projects. This will allow us to create a more customized experience for different teams in the future.

 

Jira Work Management

Find content across multiple Atlassian products

Search across the products you have access to in Atlas (currently in beta), Confluence, Jira Work Management, and Trello.

To search across products:

1. Open search in Atlas (beta), Confluence, Jira Work Management, or Trello.
2. Select the tab of the other product you'd like to search within.

View different issue type's workflows on your board

Currently, if your business project has multiple issue types with different workflows, the board wouldn't work properly and would display an error. With this change, you can now easily select which workflow to view on your board.

To view a particular issue type’s workflow, you can:

1. Select ... More at the top right of the board view
2. Select Workflows
3. Choose which issue type’s workflow you’d like to view.

Note: You can only view statuses and transitions associated with the selected workflow on the board. Learn more about multiple workflows on your board.

Quick search in all views

You can now search in your board, list, timeline, or calendar views using free text in the search bar. To search, go to the top-right of whichever view you're in and enter what you're searching for.

 

Jira Product Discovery

Preview smart links by hovering over them

You no longer need to open another tab to see what’s behind a smart link! Now preview smart links, including links to other issues or Confluence pages, by just hovering over them. To try it out, go to an issue with a smart link and hover over it.

 

Confluence

See when page or blog post changes were last saved as you edit

As you are editing your pages and blogs in Confluence, you'll get real-time updates at the top right of the toolbar that let you know when the content was saved. Confluence is always saving the work you do, so that you don't have to publish the page to make sure your work is safe.

If there is more than one person editing at the same time, you'll see when the content was saved last whether you or a collaborator made the changes that were saved.

Follow from a profile card

Your Following feed on Home keeps you informed about what others are up to.

Easily follow someone directly from their profile card to start seeing their activity in your feed.

1. Hover over someone's avatar or select their name from a page @mention.
2. Select Follow on their profile card.

You can also Unfollow someone this way.

Learn more about Home

Express yourself with reactions

Reactions are an interactive, lightweight way to express yourself on content in Confluence. Now, instead of being able to only like or comment on a page, you and your teammates can choose from dozens of emoji reactions (including custom ones).

At the bottom of a page or blog post, choose an existing reaction, or select the "Add a reaction" icon to add your own. You can also react from the activity feed.

Be more expressive with panels

In addition to the five preset panel options, you can customize panels by choosing one of the 20 background colors available.

Panels can have emojis, or you can remove the emoji to meet the needs of your content. The emojis available to you are the same set that you already use in Confluence; this includes custom emojis you and your teammates added.

1. Add a panel to a page by typing /custom panel or by selecting Custom panel from the insert menu.

2. Use the floating toolbar to choose a background color and pick an emoji if you want one.

Find content across multiple Atlassian products

Search across the products you have access to in Atlas (currently in beta), Confluence, Jira Work Management, and Trello.

To search across products:

1. Open search in Atlas (beta), Confluence, Jira Work Management, or Trello.
2. Select the tab of the other product you'd like to search within.

See when page or blog post changes were last saved as you edit

As you are editing your pages and blogs in Confluence, you'll get real-time updates at the top right of the toolbar that let you know when the content was saved. Confluence is always saving the work you do, so that you don't have to publish the page to make sure your work is safe.

If there is more than one person editing at the same time, you'll see when the content was saved last whether you or a collaborator made the changes that were saved.

Automatically get a personal space

A personal space in Confluence is a place of your own to jot down new ideas, introduce yourself to your team, keep track of tasks, store important items or files, polish content before sharing with others, and more.

You can choose to leave the space open for others to visit and collaborate, or you can restrict the pages so that no one else can see them.

If you don't already have a personal space, one will be created for you after you've logged in and viewed a page. There are three ways to get to your personal space:

• Select Spaces in the global navigation bar. Your personal space is automatically starred for easy access.
• Select your profile icon at the top right of the global navigation bar and select Personal Space.
• Select Home in the global navigation bar. All starred spaces are shown on the right.

Learn more about personal spaces

Paste urls as plain text in the editor

You can now use Cmd/Ctrl + Shift + v when pasting content to stop links from becoming Smart Links when using the editor.

Use this command to paste copy or links to keep urls in their original format. You can also use Cmd/Ctrl + z to change a link back to its original url if it has already converted to a Smart Link.

Sort resolved comments by recency

You can now sort resolved inline comments by newest and oldest order. By default comments will be sorted newest first.

Start editing where you are

When viewing a Confluence page, you can jump into editing anywhere on the page using a shortcut key or the edit icon. Your focus when editing stays where you were when viewing.

1. Find a page you want to modify.
2. Scroll to where you want to make changes.
3. Press e or select the pencil icon to edit the content.

Create a new team on behalf of others

Users who create a new team have the option to remove themselves as a member. Previously, any user who creates a new team becomes a member by default.

To create a new team and remove yourself as a member:

1. Select People from the top menu.
2. Select Start a team.
3. Under Invite people to your team, select X beside your name.

Stay organized with labels

Confluence labels allow users to organize and find pages by topic beyond the confines of a strict page hierarchy and across spaces. Labels are also powerful building blocks for enhancing experiences like search and automation.

We're working on modernizing this experience to make it easy for you to add labels and for others to find your page.

You can find the + Add label button at the bottom of your page.

Learn why related pages are suggested

Just above the comments at the bottom of pages, you’ll find automatically generated suggestions for further reading.

Now, these suggestions will indicate why a page is considered related (whether it is organized or often read together with the current page).

If related pages are turned on for your space, navigate to a high-traffic page and scroll to the end, just above page comments, to check for suggestions.

[Jimi Wikman]

So three new templates and the ability to Set your own branch name format when you create branches from Jira using the git command this week.