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Atlassian Cloud

Your cloud-hosted products are supported by the Atlassian Cloud platform. This section usually includes changes related to multiple Atlassian Cloud products, site administration, and user management.

Find content across multiple Atlassian products


Search across the products you have access to in Atlas (currently in beta), Confluence, Jira Work Management, and Trello.

To search across products:

  1. Open search in Atlas (beta), Confluence, Jira Work Management, or Trello.
  2. Select the tab of the other product you'd like to search within.

Control your workflow more easily by connecting one or more identity providers


We’re giving you the ability to manage a variety of business and information security requirements. You’ll now have the flexibility to connect more than one identity provider to your Atlassian organization. We also simplified the workflow for managing user authentication and provisioning. You can now do it from one place.

You now have two types of directories for managing users in your organization: a local directory and an identity provider directory. The key changes are:

  • We moved user login and sync to the new Identity providers screen
  • You have two authentication policies by default: one for your local directory and one for your identity provider
  • We automatically associate your domain’s user accounts with a linked directory.

Learn more about identity providers

To see your identity provider directory, go to admin.atlassian.com > Security > Identity providers.

G Suite becomes Google Workspace


We’re changing G Suite in your organization administration by:
Renaming G Suite to Google Workspace in the product and support documents, 
Moving G Suite to the new Identity providers screen,
And giving you two authentication policies out-of-the-box: one for your local directory and one for your identity provider.

Learn more about Google Workspace

SPF validation check removed from CDEN

Custom Domain Email Notification (CDEN) does not require you to add an SPF as a TXT record to your domain provider.


Jira platform

Changes in this section usually apply to all Jira products. We'll tell you in the change description if something is only for a specific Jira product.

New request type configuration experience


Configure your request forms with ease, using a fresh drag and drop experience!

Learn how to configure your request types.

Search for all custom fields in Jira from the issue layout


Add and reuse fields from other issue types and projects without navigating to Jira settings. Search for fields from the issue layout, or find those that were recently created or are used in other issue types and projects under Suggested fields.

Issue view: Maximum number of displayed child issues increased to 500


We heard feedback that some of you needed to display more than 100 child issues on an issue. That's why we're increasing the maximum number of child issues you can see from an issue to 500. You can still have more than 500 child issues, but you'll have to view them in search.

Fallback for non-DMARC custom domain emails


We’re rolling out improvements to the way Jira Cloud sends notification emails from custom domains. You'll be able to configure email addresses with your own domain to send Jira notifications with a valid DKIM signature, which complies with Domain-based Message Authentication Reporting, and Conformance (DMARC) security checks. Existing custom domain emails won’t be impacted by this change.

If you would like to use DMARC-compliant custom domains to send notifications, you’ll need to configure two components:

  • Atlassian admin: The configuration of custom domains and email addresses for your Jira Cloud site. Learn more
  • Project settings: The configuration of sender email addresses for the project. Learn more

Add status while creating an issue


You can now select the status of an issue while you're creating it. For example, you could make an issue with the "in progress" status.

When selecting the status of an issue while creating it, you'll only be able to select statuses that don't have screens, actions, rules, validations or conditions in your workflow.

Allow all licensed users to view and edit the contents of an Insight custom field


We've simplified the permissions for the Insight custom field so that you can leverage it across Jira Software, Jira Service Management, Jira Work Management, and your portals.

Portal users already have temporary "Object Schema User" roles so they can view and select objects in the Insight custom field when they appear in the portal. Now, Jira Software, JSM, and JSW users will also have temporary "Object Schema User" roles that allow them to view and edit the contents of an Insight custom field within issues where they already have existing edit permissions.

These roles will not count towards the total number of users on your license.

Preview smart links by hovering over them


You no longer need to open another tab to see what’s behind a smart link! Now preview smart links, including links to other issues or Confluence pages, by just hovering over them. To try it out, go to an issue with a smart link and hover over it.

Search for an exact phrase with JQL


Advanced search with JQL is being updated to provide more accurate results. For example, if you enter  summary ~ "\"full screen\"" as a JQL query, the search results will only include issues where the summary contains the exact phrase "full screen". This is an improvement on current behavior, where search results can include the words in a different order and with other words between them.

The feature will start rolling out in October. If you’re using saved filters with exact search syntax, this may affect search results. If you don’t want search results to be affected, update your filters after this change rolls out.

Full-width preview of embedded smart links


We’re giving you more options to interact with smart links without leaving Jira. With this update, preview links will now open in full-width mode, reducing the need to open a new tab or window.

To preview embedded smart links in full-width mode:

  1. Hover over a smart link and select Preview.
  2. The preview will display in full-width mode.

System dashboards will now be named default dashboards


We’re aligning our terminology for default dashboards. Some Jira sites had theirs named ‘System dashboard’; others had theirs named ‘Default dashboard’. To make sure we’re using the same terminology for everyone, we’ll be calling the dashboard that comes with every Jira site ‘Default dashboard’ from now on.

Learn more about configuring default dashboards.

Automation: Secure headers for outgoing web requests


You can now hide header values that are sent in outgoing web requests in Jira automation. To do this, select the Hidden checkbox when configuring the Send web request action.

  1. Create or edit an automation rule.
  2. Select the Send web request action.
  3. When configuring headers, select the Hidden checkbox.

Learn more about the Send web request action.

No more accidentally deleting dashboards


We’ve removed manually deleting dashboards permanently so you don’t have to worry about accidentally deleting your data. You can still trash dashboards and restore them within 60 days before they’re automatically deleted. Learn more about trashing dashboards.


Jira Software

Move data between sites with cloud-to-cloud migration


We're introducing cloud-to-cloud migration to make it easier for you to move users and projects from one cloud site to another. Cloud-to-cloud migration can help you combine data between two or more cloud sites, split a cloud site into multiple cloud sites, duplicate a cloud site, or move specific projects from one cloud site to another.

Org and site admins can access this feature by logging in to the cloud site you want to move your users and projects from, then going to Settings > System > Migrate cloud site.

Team-managed projects: Custom filters for your board and backlog


We’ve introduced custom filters to help you find issues in a busy board and backlog. Powered by Jira Query Language (JQL), project admins can now create saved and reusable search terms to quickly find relevant issues.

Learn more about custom filters in team-managed projects

To get started with custom filters:

1. From your team-managed project, go to Project settings > Board > Custom filters.
2. Create your first custom filter using JQL. If this is your first time using JQL, select ? in the top navigation bar to learn the basics.

Filter by Component in your roadmap view

Focus in on the work that matters most to you. You can now filter issues based on their assigned Component when looking at your roadmap view.

Learn more about filtering issues on your roadmap view.

Team-managed projects: Mark an issue’s most important details


Add required fields to ensure that newly created issues contain all the details you need.

  1. From your team-managed project, go to Project settings > Issue types, then select the issue type you want to edit.
  2. Select the Required checkbox for any fields you want to make mandatory.
  3. Select Save changes to update the issue type.

Once saved, new issues of that type can’t be created unless the required field is filled out.

Company-managed projects: Agile insight reports now support epic renaming


When you rename the default level one issue (epic) to something else, the change will be visible in your insights reports. All the places where "epic" is used will now be replaced by the name you've renamed it to.

Select Reports on the side panel to see the change appear in all relevant places.

Integrate feature flags with your Jira issues via the Releases hub


We’ve updated the Releases hub with new options to help you integrate feature flags with your Jira issues so you can monitor the rollout of changes in your project.

If you haven’t yet connected a feature flag tool to your Jira project, we’ll show you an installation guide with step-by-step instructions for connecting a feature flag tool and linking flags to your Jira issues.

If you’ve already installed a feature flag tool, you’ll be able to select from the following options:

• Create a new flag in your connected tool

• Connect an existing flag from your connected tool

• Install another tool

To view the new options:

  1. Select Releases in your project menu, then select a version.
  2. Scroll down to the Issues table.
  3. Hover over an issue row.
  4. Select the flag icon at the end of the row.


Jira Service Management

Jira Service Desk is now Jira Service Management! We’re in the process of rolling out some exciting new features for all users. Learn more about these new features.

Simplified object schema configuration and streamlined importing


Configuring an object schema is now streamlined and simplified. When configuring an object schema, you can create new reference types and statuses by selecting Create a reference or Create a status.

We’ve also simplified how imports are created. To create a new import, select Create import, select your import type, and then select Create. Object types and attributes will be automatically created for you.

On the other hand, if you’d like to create object types and attributes manually, you can turn off Automatically create object types and attributes and map your object types and attributes yourself.

Finally, Process Results has been moved into the Imports tab, where you can see the history of your completed imports by selecting View history.

Learn more about importing objects into Jira Service Management.

Hide email signatures from the issue view and portals

Make sure your team only sees content that is most relevant to them by hiding signatures from requests and comments raised by your customers via email.

Hidden email signatures won't show up in the description or comments in the issue view and in the portal. They will be hidden in an expandable component which you can select to view the signature.

You can let Jira Service Management detect email signatures by default and hide them. You can also choose to specify custom text to be detected.

Learn more about hiding email signatures

Forms: Get the information you need, when you need it


Forms use conditional logic to dynamically show or hide fields, and can include headings, tables, and rich formatting. Use forms in your portal to gather information when a request is raised, or 
add forms to existing issues to gather new information as it’s needed.

We're rolling out forms slowly, so keep an eye out under Project settings (or Service project settings in team-managed projects) for Forms in the navigation on the left.

Learn more about forms in Jira Service Management.

Introducing Microsoft Teams for incident collaboration


Collaborate with your team by creating chats and meetings in Microsoft Teams directly from an incident in Jira Service Management. To create a chat or meeting, go to an incident and select the Create chat or meeting button next to the Microsoft Teams field in the Details section.

After creating a chat or meeting, you can:

  • invite responders to join your chat and meeting
  • view all incident details in the chat and meeting
  • update the incident priority, assign the incident to yourself, add an internal note, and send a reply to the customer from Microsoft Teams.

Learn how to connect Microsoft Teams to your service project.

Jira Service Management: New editor in customer notification templates


To provide a consistent editing experience with our other products like Jira Software and Confluence, we've updated the text editor in customer notification templates with a cleaner look, markdown support, and industry-standard keyboard shortcuts. The editor converts things like links, code, and markdown on-the-fly, so you can paste in your content and let the editor do the work. Learn more about editing the content of customer notifications.

Introducing Zoom for incident collaboration


Collaborate efficiently with your team on incidents by creating Zoom meetings directly from Jira Service Management.

By connecting your project with Zoom, your team can:

  • create Zoom meetings right from the incident issue view
  • invite responders to join your meeting

Connect your site to Zoom and resolve incidents faster. Learn how to connect Zoom to your service project.

See request type fields while creating an issue


In company-managed service projects, after selecting Create and selecting a request type you'll now see request type fields instead of all available fields. This ensures that agents have the right information they need to complete their tasks.

We recommend selecting a request type for all of your issues (except tasks and sub-tasks). Request types allow issues to appear in the portal, use work categories, and access a range of other Jira Service Management features. Learn more about using request types in Jira Service Management.

New analytics template for company-managed projects


The Analytics service management template provides teams with a central place to capture, triage, and manage analytics and data requests. Collect all the details you need using tailored request types and form templates, so your team can focus on providing insights that guide business decisions.

New marketing template for company-managed projects


The Marketing service management template provides teams with a central place to collect, prioritize, and assign incoming marketing requests, and streamline collaboration with stakeholders, producers, and approvers. Customized request types and form templates collect the information you need to get the job done, and workflows help you stay on top of progress.

New finance template for company-managed projects


The Finance service management template provides teams with a central place to field queries, and triage and manage budget, spend, and other finance requests.


Jira Work Management

Find content across multiple Atlassian products


Search across the products you have access to in Atlas (currently in beta), Confluence, Jira Work Management, and Trello.

To search across products:

  1. Open search in Atlas (beta), Confluence, Jira Work Management, or Trello.
  2. Select the tab of the other product you'd like to search within.

View different issue type's workflows on your board


Currently, if your business project has multiple issue types with different workflows, the board wouldn't work properly and would display an error. With this change, you can now easily select which workflow to view on your board.

To view a particular issue type’s workflow, you can:

  1. Select ... More at the top right of the board view
  2. Select Workflows
  3. Choose which issue type’s workflow you’d like to view.

Note: You can only view statuses and transitions associated with the selected workflow on the board. Learn more about multiple workflows on your board.

We've made navigating Jira Work Management easier


You can now change views in your business project more contextually in the brand new project view navigation. The project sidebar will now be reserved for navigating between your business projects, and everything else will sit more contextually in the project you're viewing.

To access project settings and change views, navigate to the project view navigation (horizontal navigation above your project’s view).[ Learn more about changing views in your business project|https://support.atlassian.com/jira-work-management/docs/work-in-jira-work-management-projects/#Change-views-in-your-project].


Jira Product Discovery

Preview smart links by hovering over them


You no longer need to open another tab to see what’s behind a smart link! Now preview smart links, including links to other issues or Confluence pages, by just hovering over them. To try it out, go to an issue with a smart link and hover over it.



See when page or blog post changes were last saved as you edit


As you are editing your pages and blogs in Confluence, you'll get real-time updates at the top right of the toolbar that let you know when the content was saved. Confluence is always saving the work you do, so that you don't have to publish the page to make sure your work is safe.

If there is more than one person editing at the same time, you'll see when the content was saved last whether you or a collaborator made the changes that were saved.

Follow from a profile card


Your Following feed on Home keeps you informed about what others are up to.

Easily follow someone directly from their profile card to start seeing their activity in your feed.

  1. Hover over someone's avatar or select their name from a page @mention.
  2. Select Follow on their profile card.

You can also Unfollow someone this way.

Learn more about Home

Express yourself with reactions


Reactions are an interactive, lightweight way to express yourself on content in Confluence. Now, instead of being able to only like or comment on a page, you and your teammates can choose from dozens of emoji reactions (including custom ones).

At the bottom of a page or blog post, choose an existing reaction, or select the "Add a reaction" icon to add your own. You can also react from the activity feed.

Be more expressive with panels


In addition to the five preset panel options, you can customize panels by choosing one of the 20 background colors available.

Panels can have emojis, or you can remove the emoji to meet the needs of your content. The emojis available to you are the same set that you already use in Confluence; this includes custom emojis you and your teammates added.

1. Add a panel to a page by typing /custom panel or by selecting Custom panel from the insert menu.

2. Use the floating toolbar to choose a background color and pick an emoji if you want one.

Find content across multiple Atlassian products


Search across the products you have access to in Atlas (currently in beta), Confluence, Jira Work Management, and Trello.

To search across products:

  1. Open search in Atlas (beta), Confluence, Jira Work Management, or Trello.
  2. Select the tab of the other product you'd like to search within.

Automatically get a personal space


A personal space in Confluence is a place of your own to jot down new ideas, introduce yourself to your team, keep track of tasks, store important items or files, polish content before sharing with others, and more.

You can choose to leave the space open for others to visit and collaborate, or you can restrict the pages so that no one else can see them.

If you don't already have a personal space, one will be created for you after you've logged in and viewed a page. There are three ways to get to your personal space:

  • Select Spaces in the global navigation bar. Your personal space is automatically starred for easy access.
  • Select your profile icon at the top right of the global navigation bar and select Personal Space.
  • Select Home in the global navigation bar. All starred spaces are shown on the right.

Learn more about personal spaces

Paste urls as plain text in the editor


You can now use Cmd/Ctrl + Shift + v when pasting content to stop links from becoming Smart Links when using the editor.

Use this command to paste copy or links to keep urls in their original format. You can also use Cmd/Ctrl + z to change a link back to its original url if it has already converted to a Smart Link.

Sort resolved comments by recency


You can now sort resolved inline comments by newest and oldest order. By default comments will be sorted newest first.

Start editing where you are


When viewing a Confluence page, you can jump into editing anywhere on the page using a shortcut key or the edit icon. Your focus when editing stays where you were when viewing.

  1. Find a page you want to modify.
  2. Scroll to where you want to make changes.
  3. Press e or select the pencil icon to edit the content.

Create a new team on behalf of others


Users who create a new team have the option to remove themselves as a member. Previously, any user who creates a new team becomes a member by default.

To create a new team and remove yourself as a member:

  1. Select People from the top menu.
  2. Select Start a team.
  3. Under Invite people to your team, select X beside your name.



Get incidents and on-call information from Opsgenie and PagerDuty

With the new Opsgenie and PagerDuty apps for Compass, you can see your incident events side-by-side with other events on the activity feed, quickly determine who is on-call for a given component directly in Compass, and get powerful metrics with zero configuration.

To get started, install and configure the integration you want from the Apps menu in Compass, then simply follow the instructions on the on-call card for any component.

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