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    Priority Support Key Benefits & Details

    Jimi Wikman
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    Priority Support Key Benefits & Details

    • Mission critical coverage - Priority Support can be purchased for your most critical Atlassian instances - ensuring you have elevated support when you need

    • Advanced team for critical issues  - All critical Priority Support tickets (L1/L2) will route directly to our most senior Support Engineers (24x5).

    • 24 x 7 phone support and weekend support for L1 issues - Local regional phone numbers are given out to all Priority Support customers and phones are covered 24x7 to guarantee that you can connect with an engineer directly to assist you with your Level 1 severity issues.

    • Screen-sharing and collaboration phone calls  - Our team is highly accustomed to screen-sharing session with customers to reduce miscommunications and delays, which lowers resolution times.

    • Account on-boarding - All Priority Support customers receive a detailed on-boarding email that contains all the details necessary to engage with our team. Additional troubleshooting guidelines, best-practices, and steps to help expedite ticket triage and resolution

    • Other additional Priority Support offerings  - Find out what other offering and benefits come from Priority Support by clicking on the following link: Priority Support Offering Details

    If you have any questions

    If you have any questions regarding this article, or if you see something that is wrong, then please don't hesitate to use the comments below, drop by the forum or contact the staff. There are no stupid questions on Atlasstic and we appreciate feedback to make things better for everyone.


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