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    Jira Service Management


    Built on an open, collaborative platform, Jira Service Management Premium lets your business, development, and IT teams easily collaborate and deliver high-velocity ITSM at scale.

    Improved visibilty

    With complete visibility, you can discover and track assets for planning, audits, and compliance requirements, as well as pinpoint and address underlying problems anywhere in your infrastructure.

    Deliver great service

    Understand customer needs and rapidly resolve requests by linking assets to issues. From IT to HR, any team can use Insight’s flexible data structure to manage assets.

    Unlock collaboration

    Anticipate downstream impacts, so teams can manage risks for better deployments. When incidents and problems occur, Insight provides context to enable rapid resolution.

    Smarter automation

    A simplified change record creation process automatically adds deployment details and sets risks based on the impacted service’s tier.

    Gated deployments

    Normal change records automatically pause deployments and generate an approval request.

    Deeper CI/CD integrations

    Automatically approve low-risk changes from development teams, and let high-risk change requests flow seamlessly from development to IT for approval.

    Automated incident creation

    Set up incident workflows to proactively create incidents, add context, and empower your responders to rapidly resolve incidents.

    Orchestrate incident response

    Instantly command and coordinate incident response from the Incident Command Center via Zoom or a native conference bridge.

    Investigate code deployment issues

    Identify impacted services, investigate deployments, and quickly re-deploy code to resolve major incidents fast.

    Jira Service Management is for IT ticketing and service requests. It helps teams respond quickly to service requests and deliver great customer service experiences.

    Who uses Jira Service Management? Mostly IT Ops, Dev teams, or any other type of service-based team.


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