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    Getting started with the Jira Service Management virtual agent

    Jimi Wikman


    AI-powered bots are everywhere lately – they help generate images, write copy, and even code. In fact, we used one to help write this abstract! But when it comes to service management, the chatbot experience can be underwhelming. We’ve been hard at work solving this problem with the Jira Service Management virtual agent, which is purpose-built for fast, easy setup – no code or data science required. Join us for a session where we’ll walk through the simple virtual agent onboarding process and hear from Fastly about the impact they’ve seen automating tier-1 support interactions.


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